Last updated: 2026-03-16

These Terms of Service ("Terms") govern your access to and use of the games, websites, applications, content, virtual items, customer support, and related services (collectively, the "Services") provided by MoonPlay ("we", "us", "our").

By downloading, installing, accessing, or using any of our Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Eligibility and Acceptance

You may use the Services only if you are legally permitted to do so in your jurisdiction and are able to enter into a binding agreement. If you are under the age of majority in your jurisdiction, you may use the Services only with the involvement of a parent or legal guardian where required by law.

2. Changes to the Services and These Terms

We may modify these Terms from time to time. We may also update, change, suspend, limit, or discontinue any part of the Services, including gameplay features, live events, progression systems, virtual items, online functionality, or device/platform support.

Your continued use of the Services after updated Terms become effective constitutes acceptance of those updated Terms.

3. Accounts

Some features may require an account, platform login, or cloud save profile. You are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account, except to the extent caused by our breach of security obligations.

• You must provide accurate information where required.
• You may not impersonate another person or create an account using false or misleading information.
• You are responsible for keeping your device, account, and credentials secure.
• We may refuse, restrict, suspend, or terminate accounts that violate these Terms or create risk for the Services or other users.

4. License to Use the Services

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to download, access, and use the Services for your own non-commercial entertainment purposes.

This license does not transfer ownership of the Services or any intellectual property rights to you.

5. Prohibited Conduct

You agree not to:

• cheat, exploit bugs, use unauthorized automation, bots, scripts, mods, or hacks;
• reverse engineer, decompile, or attempt to extract source code except where prohibited from restricting such rights by applicable law;
• interfere with servers, matchmaking, leaderboards, live operations, or service integrity;
• buy, sell, share, transfer, or trade accounts except where expressly authorized by us;
• use the Services for fraudulent, abusive, harassing, unlawful, or harmful purposes;
• upload, transmit, or distribute malware, spam, or other harmful content;
• circumvent regional, age, payment, security, or technical restrictions;
• infringe the intellectual property, privacy, or other rights of us or any third party.

6. User Content

If the Services allow you to post, upload, submit, transmit, or otherwise make available content, including profile names, text, images, feedback, support messages, or community content ("User Content"), you retain any rights you have in that content.

However, you grant us a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to host, store, reproduce, modify where technically necessary, adapt, publish, display, distribute, and otherwise use that User Content for the purpose of operating, improving, securing, promoting, and supporting the Services.

You represent that you have the rights necessary to provide that User Content and that it does not violate law or third-party rights.

7. Moderation and Enforcement

We may monitor, review, remove, restrict, or disable access to User Content or accounts where reasonably necessary to enforce these Terms, protect users, comply with legal obligations, or maintain the integrity and safety of the Services.

We are not obligated to monitor all activity, communications, or User Content.

8. Virtual Items and In-Game Currency

The Services may include virtual currency, cosmetic items, consumables, progression items, season passes, boosts, or other digital content ("Virtual Items"). Virtual Items are licensed, not sold, and have no cash value unless otherwise required by applicable law.

• Virtual Items may be game-specific and non-transferable.
• You may not sell, redeem, exchange, or transfer Virtual Items outside the Services unless we explicitly allow it.
• We may manage, modify, rebalance, replace, remove, or discontinue Virtual Items, rewards, or economy systems at any time.
• Except where required by law, we are not obligated to compensate you for discontinued or modified Virtual Items or features.

9. Purchases, Billing, and Refunds

Purchases made through app stores or platform operators are processed by those third parties and are subject to their payment terms, billing practices, and refund rules. We do not usually process your payment card details directly.

• Prices, offers, and availability may change at any time.
• Taxes may apply depending on your jurisdiction.
• Refund requests should usually be directed to the platform through which the purchase was made, unless applicable law requires otherwise.
• Abuse of refund systems, chargebacks, or payment fraud may result in suspension or termination of access to relevant Services.

10. Updates, Patches, and Live Operations

We may deploy updates, patches, hotfixes, balancing changes, content rotations, ad changes, event changes, anti-cheat measures, compatibility changes, or backend migrations without notice where appropriate.

You may need to install updates to continue using some or all parts of the Services.

11. Availability

We do not guarantee that the Services will always be available, uninterrupted, error-free, secure, or compatible with every device, region, operating system version, or platform. Downtime may occur for maintenance, updates, network issues, third-party outages, capacity limits, fraud prevention, or reasons beyond our reasonable control.

12. Third-Party Platforms and Services

The Services may interact with app stores, device manufacturers, analytics providers, advertising partners, authentication providers, crash reporting tools, social platforms, or other third-party services. Your use of those third-party services may also be subject to separate terms and privacy policies provided by those third parties.

We are not responsible for third-party products or services except as required by applicable law.

13. Privacy

Our collection and use of personal data are described in our Privacy Policy. By using the Services, you acknowledge that personal data may be processed in accordance with that Privacy Policy.

14. Intellectual Property

The Services, including games, software, code, art, audiovisual content, music, text, logos, trademarks, characters, designs, gameplay systems, and related materials, are owned by us or our licensors and are protected by intellectual property and other applicable laws.

You may not copy, distribute, publicly perform, create derivative works from, exploit commercially, or otherwise use our content except as expressly permitted under these Terms or applicable law.

15. Feedback

If you submit feedback, ideas, suggestions, or proposals regarding the Services, you agree that we may use them without restriction or compensation to you, unless otherwise required by applicable law.

16. Suspension and Termination

We may suspend, restrict, or terminate your access to some or all of the Services, with or without notice where appropriate, if we reasonably believe that:

• you breached these Terms;
• your use creates risk, legal exposure, or harm to us, the Services, or other users;
• we are required to do so by law, platform requirements, or technical/security necessity;
• we discontinue the relevant Service or feature.

Upon termination, the license granted to you under these Terms ends immediately, and you must stop using the affected Services.

17. Disclaimers

To the maximum extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and uninterrupted enjoyment.

We do not guarantee that the Services will be free from bugs, vulnerabilities, delays, interruptions, loss, or harmful components.

18. Limitation of Liability

To the maximum extent permitted by applicable law, we and our affiliates, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, business opportunity, or other intangible losses arising from or relating to your use of, or inability to use, the Services.

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to the Services shall not exceed the greater of: (a) the amount you paid us, if any, for the relevant Service in the twelve (12) months preceding the event giving rise to the claim; or (b) GBP 100.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence where such limitation is not permitted.

19. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless MoonPlay, its affiliates, contractors, service providers, and licensors from claims, liabilities, damages, losses, and expenses arising out of or related to your breach of these Terms, your misuse of the Services, or your violation of applicable law or third-party rights.

20. Governing Law

These Terms and any non-contractual disputes or claims arising out of or in connection with them shall be governed by the laws of [Insert Country / Jurisdiction], unless otherwise required by mandatory consumer protection laws in your country of residence.

21. Dispute Resolution

Before filing a formal claim, you agree to contact us first and attempt to resolve the dispute informally by emailing us with sufficient detail. Nothing in this section limits any non-waivable rights you may have under applicable consumer law.

22. Severability and Entire Agreement

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect. These Terms, together with any additional terms applicable to a specific Service and our Privacy Policy, form the entire agreement between you and us regarding the Services.

23. Contact

If you have questions about these Terms, contact us at:

MoonPlay
Email: info@moonplaygames.com